Regulatory Information
Brecher LLP is a limited liability partnership registered in England and Wales with number OC372975. It is authorised and regulated by the Solicitors Regulation Authority with SRA number 627789 and is subject to the SRA Standards and Regulations 2019 which can be accessed at SRA | SRA Standards and Regulations | Solicitors Regulation Authority.
The word “partner” used in relation to Brecher LLP refers to a member of the LLP or to an employee of the LLP of equivalent standing and qualifications or experience. A list of members and non-members designated as partners is open to inspection at the firm’s registered office: 4th Floor, 64 North Row, London W1K 7DA.
Reference to “Brecher” and “the firm” on this website means Brecher LLP.
Copyright
Brecher own the copyright in this site and the materials published on it unless specifically stated otherwise.
You may not link any other site to this site without our express consent.
Disclaimer
This site contains general information and such information is believed to be correct at the date of first publication. We accept no liability or responsibility in relation to any reliance which may be placed on the information in this site. The information on this site should not be regarded as constituting or being a substitute for and should not be relied upon as legal advice.
External Information
We accept no responsibility or liability in relation to the content of any site through which you may have gained access to this site or to which you may gain access from this site.
Professional Indemnity Insurance
In accordance with the disclosure requirements of the Provision of Services Regulations 2009, the professional indemnity insurer providing our minimum mandatory cover is AIG Europe Ltd c/o Clear Insurance Management Ltd of 1 Great Tower Street, London EC3R 5AA.
Complaints Policy
At Brecher LLP, we are committed to providing a high-quality service to all of our clients.
To comply with our obligations under the Solicitors Regulation Authority (SRA) Standards and Regulations 2019, we provide information about our complaints procedure to our clients at the beginning of their matter and also provide information about the complaints procedure on our website.
All clients have the right to complain to the Legal Ombudsman, provided that the complaint is made within the Legal Ombudsman’s time limits. Our aim is to deal with all complaints promptly, fairly and effectively. If something goes wrong, we would be grateful if you could let us know about it, so that we can improve our services if necessary.
Informal Resolution
Concerns can often be resolved by informal discussion with the partner responsible for the matter. We encourage our clients to refer any concerns to that partner in the first instance.
Formal Complaint Procedure
If you wish to make a formal complaint about our services to you, please write to Chairman, Jeremy Abram: jabram@brecher.co.uk, or Risk & Compliance Director, Remi Stumpenhusen: rstumpenhusen@brecher.co.uk, giving details of your complaint. The Legal Ombudsman’s website (details below) gives guidance relating to complaints against solicitors and you may find it helpful to consider this before submitting a formal complaint.
Please make any complaint as soon as possible following the act or omission giving rise to your concern. We will acknowledge receipt of your complaint within three working days of receipt and will tell you the name of the person who will investigate your complaint and within what timescale.
The investigating partner will review the relevant file, speak to the person dealing with the matter and make further enquiry within the firm as necessary. We may write to you during the course of the investigation, or ask to meet with you, if convenient for you, to clarify any points raised in your complaint.
We will usually respond to you substantively within twenty-eight days of receiving your complaint. If we are not able to do this, we will tell you within this period when you will receive our substantive response. The Legal Ombudsman expects firms to respond to complaints within 56 days of receiving a complaint and we will aim to reply with a substantive response within this timeframe.
If we conclude that we are at fault, we may propose one or more remedies to you and/or tell you how we have changed the way we work to prevent similar problems arising in future.
Cost
You will not be charged for the work carried out to investigate and respond to your complaint.
If your complaint relates to our fees, you have the right to challenge such fees by applying to the court for an assessment of the bill under Part III of the Solicitor’s Act 1974. Please note that time limits apply to these procedures.
Legal Ombudsman
If we are unable to resolve your complaint to your satisfaction, you may decide to escalate your complaint to the Legal Ombudsman. The Legal Ombudsman service is available to assist clients with their complaints against solicitors. The Legal Ombudsman can only accept complaints from clients who are members of the public and certain small businesses, charities and trusts. Further details are available on their website.
Contact details are:
The Legal Ombudsman
PO Box 6167
Slough SL1 0EH
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
The website contains useful information about the rules and procedure for making a complaint, who can complain, the subject matter of complaints and the time limits within which complaints need to be made.
Time Limits
The Legal Ombudsman expects complaints to be made to them within a year of the date of the event giving rise to the complaint, or within a year of you realising there was a concern. You must refer your complaint to the Legal Ombudsman within six months of receiving our final response.
We will inform you of your right to refer your concerns to the Legal Ombudsman when we send you our final response, with confirmation that our complaints process has concluded.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour.
You can raise your concerns with The Solicitors Regulation Authority at http://www.sra.org.uk/consumers/problems/report-solicitor.page
VAT
Our VAT number is 156 9144 88.
Terms of Business
Our Terms of Business can be found here.
